Can a customer terminate their Med Sup plan over the phone?

The correct understanding is that a customer must terminate their Medicare Supplement (Med Sup) plan in writing. This requirement is in place to ensure that there is a clear and verifiable record of the request for termination. Written communication helps protect both the customer and the insurance provider by providing documentation of the intention to cancel the plan.

Most insurance policies require written requests to maintain consistency and to avoid misunderstandings or disputes. When a customer submits a written termination request, it can be processed more effectively, and there is a clear timeline established for when the termination takes effect. This written record also serves as proof should any issues arise later regarding coverage or premium payments.

Some other options might suggest that terminating over the phone, within a specific time frame, or through email is permissible. However, the standard practice is to require formal written communication for such important changes to a policy. This ensures that all parties have the necessary documentation and clarity regarding the change in coverage.