How should an agent handle inquiries about future plan changes during a marketing event?

Encouraging consumers to monitor updates is the most appropriate response when handling inquiries about future plan changes during a marketing event. This approach is beneficial because it promotes transparency and aligns with regulations regarding the dissemination of information. Agents should not disclose specific details about upcoming changes, especially if this information has not yet been made public or is subject to change. Instead, guiding consumers to official channels for updates, such as the company's website or customer service, ensures they receive the most accurate and timely information. This method also helps maintain the integrity of the agent's communications and reinforces the importance of staying informed about any changes that could affect their plans.