If an agent does not have access to bconnected, they must have a system that retains PTC for a minimum of?

The correct answer is 10 years, as it aligns with regulatory requirements for retaining Personal Treatment Compliance (PTC) documentation. This duration is critical for ensuring accountability and providing a comprehensive history of patient interactions and compliance with Medicare and Medicaid guidelines.

Maintaining records for 10 years allows agents to have a robust repository of information that can be crucial during audits or investigations. It also fosters a thorough understanding of the patient care provided over time, which can be important for continuity, quality of care, and potential legal considerations. In contrast, shorter retention periods may not be sufficient for keeping a complete and accurate account of interactions that might need to be referenced in the future.

This requirement emphasizes the importance of diligent record-keeping in the healthcare sector, ensuring that agents are equipped to provide quality service and uphold the standards set by regulatory authorities.