Under what condition can an agent proceed with a D-SNP enrollment?

The correct answer relates to the requirement that a person assisting the consumer must be present on the call during the enrollment process for a Dual-Eligible Special Needs Plan (D-SNP). This condition is crucial because it ensures that the consumer receives the necessary support and guidance throughout the enrollment process from someone they trust, which can often be a family member or caregiver.

Having a representative or trusted person on the call helps maintain transparency and ensures that the consumer's questions can be addressed effectively. This is particularly important with D-SNPs, as these plans cater to individuals with complex needs, and having someone present can aid in navigating the intricacies of eligibility and benefits.

In this context, the other options do not align with the established guidelines for D-SNP enrollment. Confidence in sales skills alone does not fulfill the requirement for support. Similarly, if a consumer is alone on the call, they may not have access to the help they need for informed decision-making. Lastly, while obtaining necessary documents is a vital step in the enrollment process, it does not meet the specific requirement regarding the presence of another assisting individual during the call, which is a fundamental stipulation for D-SNP enrollments.