Under what condition can telephonic contact be made with a Medicare eligible consumer?

Telephonic contact with a Medicare-eligible consumer is permitted when the consumer has consented to receive sales contact. This consent ensures that the consumer is aware of and agrees to the communication, aligning with regulations aimed at protecting consumer privacy and choice. Such consent acts as a form of opt-in, granting the agency or individual authorization to initiate contact for sales purposes.

Other situations, like confirming the receipt of mailed information, generally fall under different guidelines and may not require specific consent for contact, but are often contextual and might be seen as routine follow-up rather than a sales-focused conversation. The option regarding disenrollment does not provide a basis for proactive sales contacts; rather, it deals with the status of the consumer without implying the need for contact for sales purposes. Lastly, simply being eligible does not grant permission for unsolicited communication, as the principles of consent and privacy regulation are paramount.