What does "SOA" stand for?

"SOA" stands for "Scope of Appointment." This term is particularly relevant in healthcare, especially in insurance, as it refers to the specific parameters outlined for a conversation between a potential client and an agent. By defining the scope of the appointment, it ensures that both parties understand the topics to be discussed and what services or products will be covered. This helps in maintaining compliance with regulations, as it is crucial for protecting the interests of consumers and ensuring that they consent to the discussion of certain subjects related to their healthcare options. The Scope of Appointment is often a requirement before initiating discussions about Medicare and other health insurance products, promoting transparency and informed decision-making.