What information must be provided to a consumer when conducting a call greeting?

The correct choice emphasizes transparency and professionalism in communication. When greeting a consumer, providing your name, title as a licensed insurance agent, and agency name establishes trust and sets a professional tone for the conversation. This information is essential as it informs the consumer who they are speaking with and validates the agent's authority and credentials in the insurance field.

An effective call greeting should create a welcoming environment while ensuring that the consumer feels secure in their interaction. By stating your name, title, and agency, you help the consumer recognize that they are speaking with a qualified professional who is there to assist them with their insurance needs. This practice is crucial for building rapport and maintaining compliance with regulatory standards governing communication within the insurance industry.