What should Agent Jeff do when a consumer does not have an email address while completing an enrollment application?

Leaving any field that requests a consumer email address blank is a valid approach when the consumer does not have an email address. In many enrollment applications, email addresses are optional and not mandatory for the completion of the form. By leaving the field blank, the application can still be processed without compromising any required information.

Utilizing a placeholder email address or requesting the consumer to create a temporary email can lead to issues with communication in the future, as these addresses may not be monitored. Additionally, while informing the consumer about the importance of having an email address is valuable information, it does not directly address the immediate step to take when filling out the application. Thus, leaving the email field blank is the most appropriate action in this situation.