When must an agent inform the consumer of the availability of no-cost interpreter services?

The requirement for agents to inform consumers of the availability of no-cost interpreter services is tied to the presentation of Medicare Advantage or prescription drug plans. This proactive communication ensures that consumers are aware of the resources available to them, especially in cases where they may have language barriers or need assistance understanding the information being presented. The goal is to promote clarity and accessibility in healthcare communication, allowing all consumers equitable access to important information about their healthcare options.

This approach emphasizes that consumers have the right to receive information in a way that they can understand, enhancing their ability to make informed decisions regarding their healthcare plans. By informing them during the presentation of Medicare Advantage or prescription drug plans, agents are fulfilling their responsibility to provide comprehensive, accessible care information.