Which behavior does AARP expect from agents when interacting with customers?

AARP expects agents to focus on building effortless and inspiring customer relationships. This approach emphasizes the importance of establishing trust and rapport with customers, which is crucial in the healthcare sector. By fostering a positive and supportive environment, agents can better understand the needs and preferences of their clients, leading to more personalized service and increased customer satisfaction. This behavior aligns with AARP’s mission to empower individuals to make informed choices about their health and financial well-being.

The other options do not align with AARP's values. Being pushy to make a sale can create negative experiences for customers and damage relationships. Offering multiple financial incentives, while potentially attractive, may lead to confusion or feel manipulative rather than genuinely supportive. Limiting information might simplify interactions, but it can also hinder customers from making well-informed decisions that affect their health and financial future. In contrast, the focus on building relationships promotes a more comprehensive approach to customer interactions.