Which entities may grievances be made against?

Grievances can be made against a range of entities involved in the healthcare system. This includes health plans, which are responsible for managing health insurance and the policies associated with coverage. Agents, who help consumers navigate health plan options, can also be the subject of grievances if there are issues with their service or advice. Additionally, network providers, such as doctors or hospitals that deliver care, can be involved in grievances especially if there are concerns about the quality of care provided. This broad scope ensures that patients have a mechanism for addressing concerns related to any aspect of their healthcare experience, whether it pertains to the administrative aspects of health plans, the interactions with agents, or the delivery of care by providers. This inclusive approach is designed to enhance accountability and improve the overall quality of healthcare services.