Which of the following guidelines should you follow to help consumers understand the information you present? (Select 3)

Following the approved call flow and sales and/or enrollment scripts precisely is important because these guidelines are designed to ensure that the information presented to consumers is accurate, consistent, and compliant with regulations. Adhering to these scripts helps maintain clarity and focus in communication, making it easier for consumers to understand the products and services being discussed. This structured approach also helps in addressing key points and frequently asked questions, which are essential for informed decision-making.

While following scripts enhances communication, other options may not significantly contribute to consumer understanding. Presenting complex medical jargon without clarification can lead to confusion, and mailing the enrollment guide, while helpful, does not directly facilitate immediate understanding during a conversation. Clear, articulate communication at an appropriate pace contributes greatly to ensuring that consumers grasp the essential details being conveyed.