Which result could occur from a member believing their new plan has superior benefits without confirming?

A member believing that their new plan has superior benefits without confirming the details may lead to dissatisfaction if their expectations do not match the actual benefits provided by the plan. This sense of disappointment can stem from discovering that the coverage is not as comprehensive as believed, or that out-of-pocket costs are higher than anticipated.

When members assume they have better benefits, they may make decisions based on this assumption, such as seeking services or providers that are not fully covered under the new plan. If they ultimately face unexpected costs or limitations, it results in frustration and a feeling of being misled. This scenario highlights the importance of clear communication about plan benefits and member expectations to ensure satisfaction and informed decision-making.